Pooh's Policies

Please read before you book any service or make any online purchase! 

Design drafts are available upon customer request. If a customer requests a design draft, production does not start until the design is approved by the customer. If the draft is not approved in 24h, production will continue with the design presented. No request for design draft means the customer gives Strictly Pooh Creations, LLC full creative control.

• If your invoice is not paid in full within ONE WEEK of when the order is expected to be completed, your order will be canceled. 
• For parties, please book at least 3 weeks before the date of your event.
• Pickups: No pickups or deliveries after 6:30p.
• Deliveries: There is a $5 delivery fee. For deliveries outside of Durham, NC a $10 delivery fee will be added. 
• NO REFUNDS. However, we will correct any errors made on our end.
• If the party/event requires a contract to be signed, it must be signed within THREE days of the invoice due date. This allows time for special materials to be ordered.

RUSH ORDERS: If your order is needed sooner than 1 week from when your order is placed, there will be a $20 fee added to your total.

• Deposits are NOT available for rush orders.
• The full balance is due at the time you place your order.
• If production has started, and the customer would like to change the due date to one sooner, an additional minimum $20 rush fee will apply. 

Once the order is ready, you will be contacted for delivery or pickup coordination. Otherwise, you will be notified once your order has shipped.