Pooh's Policies

Pooh’s Policies – Please Read Before Booking or Purchasing

Thank you for choosing Strictly Pooh Creations, LLC! To ensure a smooth and successful experience, please review the following policies before booking any service or making a purchase.

 

Design Drafts:

• Design drafts are available upon request.

• If a draft is requested, production will not begin until the customer approves the design.

• If no approval is received within 24 hours, the design will be considered approved, and production will proceed.

• If no draft is requested, the customer gives Strictly Pooh Creations, LLC full creative control over the design.

 

Payments & Invoices:

• Orders must be paid in full within 7 days of the expected completion date. If not, your order will be canceled.

• Rush Orders (needed in less than 1 week) require a $20 rush fee and must be paid in full at the time of ordering. No deposits are accepted for rush orders.

• If a due date is changed to an earlier time after production has started, an additional rush fee of at least $20 will apply.

 

Event Bookings:

• Please book party/event services at least 3 weeks in advance of your event date.

• If your event requires a contract, it must be signed within 3 days of the invoice due date to allow time to order special materials.

 

Pickups & Deliveries:

• No pickups or deliveries after 6:30 PM.

• Delivery Fee: $5 within Durham, NC. $10 for locations outside Durham.

 

 

Refunds & Corrections:

• No refunds are given. However, if we make a mistake on our end, we will gladly correct it.

 

Order Completion:

Once your order is ready, we’ll contact you to arrange pickup or delivery. If your item is being shipped, you’ll be notified once it has been sent.

 

 

 

Questions or Concerns?

If you have any questions about your order or need help before booking, please visit the Contact Me page. I’ll be happy to assist you as soon as possible!

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