Pooh's Policies

Please read before you book any service or make any online purchase! 

Design drafts are available upon customer request. If a customer requests a design draft, production does not start until the design is approved by the customer. 

Parties/Events: 

• For parties, please book at least 3 weeks before the date of your event.
• Pickups: Pickups are only available on Fridays. No pickups or deliveries after 6:30p.
• NO REFUNDS. However, we will correct any errors made on our end.
• If the party/event requires a contract to be signed, it must be signed within THREE days of the invoice due date. This allows time for special materials to be ordered.

NO REFUNDS. However, we will correct any errors made on our end.

RUSH ORDERS: If your order is needed sooner than 1 week from when your order is placed, there will be a $20 fee added to your total. 

Once the order is ready, you will be contacted for scheduled delivery, pickup, or when the order has been shipped.

For all deliveries outside of Durham, NC a $10 delivery fee will be added.